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→TI: Answers to your questions about what it will do for you - and what it won't
The new TI service policies do not appear to be significantly different from those of the past. The most fundamental change is in the elimination of an exchange policy, whereby users could take defective units to one of Tl's exchange centers and receive a new or reconditioned unit. This service was provided without charge if the unit was still in warranty or at a relatively modest charge if out of warranty.
Campbell estimates that users can expect to ·wait wait an average of two weeks for repairs to be made.
Software service will be handled in the same way as hardware service at this point. Once contracts with third party vendors have been signed, the vendors will be expected to provide service for the software. TImanufactured TI-manufactured software carries a three-month warranty from the date of purchase. Third party negotiations seem to be concentrating on applications software.
'''— JK'''
